Window Moisture Removal Warranty
MOISTURE REMOVAL AND PREVENTION SYSTEM LIMITED WARRANTY
Thank you for choosing The Glass Guru™ for your window restoration needs! We have the highest level of confidence in our restoration services, and
are proud to offer the following warranty.
The Glass Guru™ Franchise Systems, Inc. (The Glass Guru™) offers, subject to the conditions and restrictions contained below, a 10-YEAR WARRANTY
for both Commercial and Residential Moisture Removal & Prevention applications. The warranty period begins upon completion of The Glass Guru™
restoration service. The warranty is fully transferable as long as the original service receipt is produced for any warranty claims.
All claims under this
warranty must be made to The Glass Guru™ local service office within thirty (30) days of discovery of any damage or defect.
Please be aware that dramatic fluctuations of outside or inside temperature or humidity may cause brief periods of minor fogging to re-occur. If this
happens, the venting system should allow the window to dry again within a few days.
If the fogging re-appears regularly or remains for more than a
week, there may be an issue with the vents, caulking or another problem that needs to be addressed for the system to work properly. In this event,
please call our office to arrange for a free re-service.
Although we have over a 98% success rate with our moisture removal system, we do occasionally service windows that for whatever reason will just not dry.
1. If visible condensation, or water droplets, remains between the window panes beyond the normal drying or “healing period” of twelve (12) weeks
after The Glass Guru™ Moisture Removal & Prevention System has been applied to your windows: The Glass Guru™ will re-service the window up
to two times, allowing for an additional “healing“ period for each visit. If we are still unable to get the window to dry in the allotted time frame,
The Glass Guru™ will offer to apply the full charge for that window towards a comparable replacement window or glass to be ordered and installed The Glass Guru™. After the previous charges have been applied, the customer will be responsible for paying the difference in cost for the new window
or glass. This amount will be specified at the time the window or glass is ordered and will be due upon the completion of the installation. If we are unable to supply or install a replacement window or glass, a cash refund may be offered.
2. In the event that breakage should occur due to a technicians negligence during the restoration process, the quoted service fee is still charged to
the customer and payable at the conclusion of the original service. The Glass Guru™ will then supply and install a replacement window or glass of comparable value to the original for no additional fee.
3. In the event a window is serviced and cleaned, but the clarity is not restored to the quoted percentage on the estimate form, the customer
will be then given the option to:
A) Leave the venting system in place and receive a refunded discount of half the price paid for that window. The 10 yr. warranty will remain
in effect.
B) Have The Glass Guru™ apply the full restoration charge for that window towards a replacement window or glass to be ordered and installed
by The Glass Guru™. After the previous charges have been applied, the customer will be responsible for paying the difference in cost for the
new window or glass. This amount will be specified at the time the window or glass is ordered and will be due upon the completion of the
installation. If we are unable to supply or install a replacement window or glass, a cash refund may be offered.
*Any refunds will be at the sole discretion of The Glass Guru™. All credits and refunds will be pro-rated by the number of years left on the warranty.
**Choice of replacement window shall be sole discretion of The Glass Guru™. When practical, a window comparable to the original window shall be
provided. Higher quality or specialty windows or glass may be ordered and installed at the customers request if the customer agrees to pay the difference
in cost.
The Glass Guru™ Franchise Systems, Inc. or any The Glass Guru™ Franchisee shall not be liable in any way for damage or defect due to (1) accident, mishandling,
or improper use; (2) negligent operation; (3) improper maintenance; (4) fire, flood, earthquake, storm, tornado, acts of nature, or any other cause beyond
the control of The Glass Guru™; (5) damage caused by chemicals, salt, acid rain, airborne pollutions or application of corrosive substances; (6) use of the
product/service for purposes other than those for which it was designed; (7) unauthorized attachments, repairs or modifications; (8) mineral deposits, etching or
pitting of inner window glass prior to service; (9) water seepage due to bad caulking or faulty trim; (10) high pressure spraying or cleaning; (11) warping or flexing
of window frame or wall; or (12) any other abuse or misuse by the original purchaser or subsequent user.
All disclaimers and exclusions contained herein apply
under all conditions.
LIMITATION ON LIABILITY
This limited warranty sets forth The Glass Guru’s™ maximum liability for its services. The Glass Guru™ shall not be liable for special, indirect, consequential or
incidental damages. Your exclusive remedy with respect to any and all losses or damages resulting from any cause whatsoever shall be as specified above. The
Glass Guru™ shall in no event be liable for any consequential or incidental damages of any kind, however occasioned, whether by negligence or otherwise.
The
Glass Guru™ makes no other warranty or guarantee, either express or implied, including implied warranties of merchantability and fitness for particular purpose to
the original purchaser or any subsequent user of the product, except as expressly contained herein. The remedies contained herein shall be sole and exclusive. In
the event applicable law precludes exclusion or limitation or implied warranties, the duration of any such warranties shall be no longer than law allows.
Copyright © 01/2007 The Glass Guru™ Franchise Systems, Inc. All Rights Reserved.
 - Click to download The Glass Guru Warranty in PDF format
|
